The more satisfied riders mean the more loyal riders and the more loyalty brings more and more customers for a trade. This is the main reason why Uber sets performance targets for its drivers.
Uber drivers levels is a policy by which this private hire taxi service determines different levels for drivers to improve competition among them so that better services and a high-quality trip experience could be fulfilled for the riders.
Additionally, Uber riders will aslo get rated by drivers so that they could have special promotions as well. Let’s review both sides of ratings on Uber together.
Note that all the mentioned information is related to Uber driver UK. In other countries, Uber might have a different definition for the levels.
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- Uber drivers levels in the UK
- What should I do to become a diamond uber driver?
- Uber drivers can rate customers!
- Conclusion
Uber drivers levels
Uber pro is a program recognizing excellent drivers. With this program, the drivers are given the opportunities to unlock new rewards. Qualifying drivers can get access to car maintenance, roadside assistance and even up to 100% off tuition at ASU online.
Let’s take a look at the categories Uber considered for its drivers, then check what each of them means:
- Blue (for all Uber drivers in the UK)
- Gold (minimum points for Uber driver London is 500 and for Uber driver in rest of the UK is 600)
- Platinum (minimum points for Uber driver London is 900 and for Uber driver in rest of the UK is 1200)
- Diamond (minimum points for Uber driver London is 1300 and for Uber driver in rest of the UK is 1800)
These are the four categories Uber determines for the Uber drivers and for each of them, some rewards are considered. The main program of Uber pro (categorizing Uber drivers) is to develop the drivers beyond working so many special rewards are offered to diamond drivers.
The benefits of Blue Uber driver
- Partner promotions from AXA
- 5% discount for car maintenance
- 5% fuel saving with Shell GO+
- £150 vehicle interruption cover with AXA XL
- Gympass membership from £7.99
The benefits of Gold Uber driver
- Free 24/7 breakdown assistance with the AA
- 10% discount for car maintenance
- 3% fuel saving with Shell GO+
- £250 vehicle interruption cover with AXA XL
- Partner protection from AXA
- 100% tuition fee coverage with The Open University
- Gympass membership from £7.99
- Dedicated customer support
- 10% discounted Private Hire Motor Insurance from INSHUR
- £1.50 discounted EV Charging Subscription with BP Chargemaster
The benefits of Platinum Uber driver
- Free 24/7 breakdown assistance with the AA
- 10% discount for car maintenance
- 4% fuel saving with Shell GO+
- £350 vehicle interruption cover with AXA XL
- Free MOT with AA
- Partner protection from AXA
- Priority airport rematch
- 100% tuition fee coverage with The Open University
- Gympass membership from £7.99
- Dedicated customer support
- 15% discounted Private Hire Motor Insurance from INSHUR
- £3 discounted EV Charging Subscription with BP Chargemaster
The benefits of Diamond Uber driver
- Free 24/7 breakdown assistance with the AA
- 10% discount for car maintenance
- 5% fuel saving with Shell GO+
- £450 vehicle interruption cover with AXA XL
- Free MOT with AA
- Partner protection from AXA
- Priority airport rematch
- 100% tuition fee coverage with The Open University
- Free destinations
- Gympass membership from £7.99
- Dedicated customer support
- 20% discounted Private Hire Motor Insurance from INSHUR
- £4 discounted EV Charging Subscription with BP Chargemaster
What should I do to become a diamond Uber driver?
Two essential factors must be taken into account if you want to be a diamond Uber driver; trip cancelation and rider’s ratings. The higher ratings you are given by passengers, the more points you gain which helps you to become a diamond driver. In addition, remember that you should not cancel trips if you want higher levels. However, not all cancellations affect your points.
There are two factors which determine negative marks for you. First, only the cancellation in the past 30 days are calculated. Second, those with reasonable causes will not be taken into account.
By covering the cancelled trips, you will have one more step to gain points and become a diamond Uber driver in the UK. There are many tips which can help you to receive a 5-star rating from your riders. You can learn more about passenger treats and ways to receive more tips in our “tips to earn more tips” blog post in more detail. In brief you have to make it as comfortable as possible for the riders so that they would be pleasant enough to give you a 5-star rank plus tips.
How is the rating calculated?
The last 500 ratings passengers gave to a certain driver would be used to calculate the current rating of the driver. These ratings are collected and each 3 months of ratings would determine your current points and you can use the mentioned rewards.
About the cancellations, as we mentioned, not all the cancelled trips would affect your ratings. Therefore, focus on the received stars more.
Uber drivers can rate customers
It is interesting to know that, you, as an Uber driver will also rate your passengers. This way, drivers can identify the best passengers and decide easier whether to accept a ride or not!
How does it work?
After each trip, the rider would be able to rate the customer and trip in total out of 5. The point is when rating for a rider is not in the accepted range, they would no longer be able to use the services of Uber. That’s how Uber makes a quality trip.
Do you want to find a rent car for Uber in London? Read our “ uber pco car hire “ blog post to the end.
Conclusion
Uber is a two-way street business which tries to make both customers and drivers (all the users) happily satisfied. Therefore, rating can be considered as a great way of evaluating both the drivers and the passengers. At the end of each trip, both sides would be able to rate each other and this rating will directly affect the status of the user. For drivers, some rewards are considered as higher rates and for riders, having a higher chance to be picked is the best reward (the delays of getting an Uber driver in the UK would be decreased dramatically).
Once your rating is above 4.7, way to go, you are considered perfect so keep it going and try not to lose your position. We hope that reading this article would be useful to both sides of Uber users, drivers and passengers.